EVO Market operates as an order-on-demand storefront. Most items are sourced from U.S. suppliers after payment confirmation and delivered to Barbados through the EvoGoBox fulfillment flow.
Because of this model, returns are not handled the same way as a traditional local retail store.
Returns After Arrival in Barbados
Once an item has reached Barbados or has been delivered to the customer, standard returns are generally not available.
This is because supplier return windows, U.S. return shipping requirements, repacking, pickup or drop-off coordination, and return deadlines may no longer be practical once the item has entered the Barbados delivery process.
Return Requests Before Shipment to Barbados
In some cases, EVO Market may be able to assist with a return request before the item ships to Barbados.
This depends on:
- The supplier’s return policy
- The supplier’s return deadline
- Whether the item has already been shipped or processed
- Whether return shipping is available
- Whether the item is unopened, unused, and eligible for return
Customer Payment and Shipment Timing
After payment is confirmed, EVO Market begins sourcing the selected item.
Depending on when payment is made and when the next EvoGoBox shipment is scheduled, there may be a processing window before the item ships to Barbados.
This window may allow time to review certain return or cancellation requests, but approval is not guaranteed.
Return Costs
If a return is possible, the customer may be responsible for return-related costs, including:
- U.S. return shipping
- Repacking or handling
- Pickup or drop-off coordination
- Supplier restocking fees, where applicable
- Any additional processing costs linked to the return
EVO Market may provide a return request process or return portal where eligible requests can be reviewed and quoted before proceeding.
Items Not Usually Eligible for Return
Some items may not be eligible for return, including:
- Underwear and intimate apparel
- Baby care items
- Personal care products
- Opened packaged goods
- Used items
- Items damaged after delivery
- Final sale or clearance items
- Items outside the supplier’s return window
Damaged, Incorrect, or Defective Items
If an item arrives damaged, incorrect, or defective, please contact EVO Market as soon as possible.
Email:
shop@evogobox.com
Please include:
- Your EVO Market order number
- Photos or videos of the item
- Photos of the packaging
- A clear description of the issue
EVO Market will review the issue and advise whether a replacement, supplier claim, store credit, refund option, or other resolution may be available.
Unavailable Items
If an item becomes unavailable after payment confirmation, EVO Market will contact you with available options. These may include:
- Alternative size
- Alternative color
- Similar replacement item
- Store credit
- Refund option, where applicable
Change of Mind
Change-of-mind returns are generally not available once an item has been purchased, shipped, or processed through the EvoGoBox fulfillment flow.
Customers should review product details, size, color, and delivery timing carefully before placing an order.
Important Note
EVO Market will always try to resolve genuine order issues fairly. However, returns are subject to supplier policy, shipment stage, return timing, and the practical costs of moving goods back through the U.S. return process.